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Completing or Failing a Task

Completing a task is the normal end to a task. When it is not possible to complete a task normally, due to missing or incomplete data, you can complete a task by failing it, if the appropriate fault response exists.

To complete a task normally:

1. On the Task Detail page, supply all output data for all output items, as described in Working with a Work Item, Attachments and Comments.
2. If needed, add or remove attachments, and add comments.
3. Select Save.
4. Select Complete. The task is marked Completed and is no longer displayed in your list of All Open tasks. If desired, you can view a list of All Closed tasks.

To fail a task:

1. On the Task Detail page, select Fault from the Output/Fault list, if a fault is available.
2. Select the appropriate Fault Name from the list. Note that there may be several faults, one each for a different reason.
3. Supply appropriate fault data for the fault, as described in Working with a Work Item, Attachments and Comments. Data is required.
4. If needed, add or remove attachments, and add comments.
5. Select Save.
6. Select Fail. The task is marked Failed and is no longer displayed in your list of All Open tasks. If desired, you can view it in a list of All Closed tasks.

Note: Closed tasks are deleted from your Inbox by an ActiveVOS Administrator who schedules task deletions.

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