What Happens When a Task is Overdue

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What Happens When a Task is Overdue

A task can have several deadlines and associated actions, including:

Start deadlines, which describe when a potential owner must start working on the task. The deadlines are enabled as soon as the task is created and are disabled once a potential owner starts the task.
Completion deadlines, which describe when an owner must complete the task. The deadlines are enabled as soon as the task is created and are disabled once an owner completes the task.
Expiration date, which is enabled as soon as the task is created and is disabled once an owner completes a task

Based on start and completion deadlines, a task can trigger escalation actions. For example, there might be the following type of actions, each with its own start deadline:

Escalation Action Example #1: “If this task is not started within three hours after it is created, send an email reminder to the task owner.”

Escalation Action Example #2: “If this task is not started within six hours after it is created, raise the priority level, and send an email reminder to the task administrator.”

Escalation Action Example #3: “If this task has been claimed, but not started within three hours after being created, revoke the task from the current owner, and return it to the pool of potential owners.”

Similar types of escalation actions also exist for completion deadlines.

Because there may be escalation actions associated with the tasks you are working on, it is helpful to refresh your task list while you are signed into your Inbox, as described in Refreshing Your Task List.

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