ActiveVOS Designer BPEL for People User’s Guide

Selecting an Escalation Action to Occur When a Task Deadline is Triggered

If desired you can define start and completion deadlines for a task, and when a deadline is reached, trigger an escalation action. For details on how to set a task deadline, see Adding Start and Completion Deadlines and Alarms.

An escalation action is an event that ranges from a simple notification to a process invocation.

The following table describes the escalation actions available to occur when you set a task deadline.

Inline Notification

Adds a new notification, available only to the current task.

See Creating an Inline or Local Notification Action for a Task Deadline.

Local Notification

Adds a notification that has been defined in the process or enclosing scope.

See Creating an Inline or Local Notification Action for a Task Deadline.

Reassign Task

Removes the task from the current user(s) and group(s)’ Inbox and reassigns it to specified user(s) or group(s).

See Using a Reassignment Action for a Task Deadline.

Invoke a process

Executes a BPEL process that may, for example, send an email instead of an Inbox notification.

See Invoking a Process When a Task Deadline Occurs.

Send email

Sends an email to a list of recipients. Requires that the Email and Identity services are enabled and configured in ActiveVOS server.

See Sending Email When a Task Deadline Occurs.

In addition, you can trigger an escalation action under certain conditions and with certain data. For details, see: